Refund Policy

Utility Trail Hub does not sell tokens, subscriptions, or downloadable installers on this website. There is no cart. The only work that can involve money is a written cover review arranged by telephone or email.

If you commission a written note

A starting rate on the rates page is informational. The actual fee is agreed in the conversation before we write. If we have not started looking at the cover, you may cancel that agreement and we will not invoice.

If we have already spent desk time—pulling the printed analogue, capturing stills, drafting paragraphs—we bill for the time used. We do not invent a store credit system. We also do not take card numbers through this site.

If the delivered note is wrong on the facts of the picture

If our written review misidentifies the printed issue number, the cover artist credit as published, or describes a finish that is not on the file you sent, email contact@utilitytrailhub.click within fourteen days of delivery. We will correct the note. If the error was ours and you no longer want the work, we will refund the fee for that note.

We do not refund because a marketplace price moved, because a drop sold out, or because you disagree with a craft opinion about a muddy sky.

If we cannot complete the review

If the listing stills disappear or the crop is unreadable and you cannot supply another view, we stop. Any unused portion of a pre-agreed fee is returned. Time already spent on readable frames may still be charged, and we will say so before we close the file.

How refunds are sent

Refunds, when owed, are sent by the same off-site method used for the original payment. We do not process refunds through a web form. For questions, call +66 2 555 1920 or write to Level 10, 34 Rama IV Road, Bangkok 10110.

This policy is meant for commissioned writing. It does not cover third-party applications such as Veve, which we do not sell.